Refund policy

Return Window

We accept returns within 14 days of delivery. The return period begins on the date your order is marked as delivered.

Return Eligibility

To be eligible for a return, your item must be:

• In the same condition you received it
• Unused and undamaged
• In its original packaging

Items returned with signs of wear, damage, or missing components may be declined.

Non‑Returnable Items

The following items cannot be returned:

• Custom or personalized 3D prints
• Made‑to‑order items that have been used or damaged
• Gift cards
• Sale items
• Items marked as “Final Sale” at checkout

How to Start a Return

To initiate a return:

      1. Log into your customer account through our website.

      2. Select the order you wish to return

      3. Follow the prompts to submit your request

If you checked out as a guest or cannot access your account, email us at support@myfly3dprints.com and we will assist you.

Once your request is submitted, we will review it and notify you of approval or rejection.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for high‑value items. We are not responsible for returns lost in transit.

Refunds

Once your return is received and inspected:

• You will receive an email notification
• If approved, your refund will be issued within 5–7 business days
• Refunds are applied to the original payment method

Please note: Shipping costs are non‑refundable.

Exchanges

We do not offer direct exchanges. If you would like a different item:

     1. Return the original item for a refund

     2. Place a new order for the desired item

We cannot hold items for exchange or guarantee availability.

Contact Us

If you have questions about returns or need assistance, contact us at  support@myfly3dprints.com

My Fly 3D Prints LLC

329 South Oyster Bay Road #2209

Plainview, NY 11803